Using Mail Troubleshooter in WHM

In this tutorial, you will learn how to find out why mail cannot be sent to a particular e-mail address. You’ll also see how to look up the MX (mail exchange) records for a valid e-mail address. Click on How to use Mail Troubleshooter in WHM? to watch  the video of this WHM tutorial.

1. Click the Email link after logging into WHM
2. Then click the Mail Troubleshooter link.
3. This is where you can test any email address by tracing it’s route from this server. Let’s trace an email address that would be on this server. Enter an email address here.
4. Then click the submit button.
5. The trace didn’t go very far because the email address would be located on this same server. Go back to the Mail Troubleshooter.
6. Let’s enter an email address that we know is not on this server.
7. Then click the Submit button.
8. This time the trace went to a server called smtpin.eastlink.ca and there were no errors in this trace. This email address appears to be working fine. Click the Mail Troubleshooter link again.
9. This time enter a bogus email address that you know will fail.
10. Then click Submit.
11. This time we got an error saying it failed.

How to use Mail Troubleshooter in WHM?

 
This is the end of the tutorial. You now know how to check an email address by performing a trace using the email troubleshooter tool in WHM.