Sometimes, it might be useful to open up a support ticket as an admin to initiate communication with a client, instead of the inverse. See how it’s done with this tutorial and the video that follows - Open a new Support Ticket as an Admin in WHMCS
- Go to Support once you’ve logged into your WHMCS admin panel.
- Click Open New Ticket.
- Specify to whom this ticket should be sent and their e-mail address, or just search, it will show you list if available, instant.
- Choose a Department, type a subject, then set the priority.
- Click Open Ticket.
- The support ticket has been created! For more details on support ticket, watch the previous tutorial How to manage the support ticket queue in WHMCS?
Open a new Support Ticket as an Admin in WHMCS
This completes the demonstration. Now you know how to open a new support ticket as an administrator in WHMCS.