How to open a new support ticket as an admin in WHMCS?

Sometimes, it might be useful to open up a support ticket as an admin to initiate communication with a client, instead of the inverse. See how it’s done with this tutorial and the video that follows - Open a new Support Ticket as an Admin in WHMCS

  1. Go to Support once you’ve logged into your WHMCS admin
  2.  Click Open New
  3. Specify to whom this ticket should be sent and their e-mail address, or just search, it will show you list if available, instant.recipient-client-email-address
  4. Choose a Department, type a subject, then set the
  5. Click Open
  6. The support ticket has been created! For more details on support ticket, watch the previous tutorial How to manage the support ticket queue in WHMCS?

Open a new Support Ticket as an Admin in WHMCS

This completes the demonstration. Now you know how to open a new support ticket as an administrator in WHMCS.


Kimberly Ashton is an employee at SkyNetHosting.Net.Inc and mainly concentrates on web designing and technical blogging. She is interested in SEO social media and all things web related. Her focus is on making absolute beginners comfortable with different web related methodologies and to help them grasp the basics of web designing easily.